In a chronological business scenario, several businesses spread across diversified mobile industries such as construction, warehouse & logistics, transportation, etc., make a lot of administrative as well as general decisions that directly affect their bottom line. In the process of making these choices, choosing the appropriate communication system that caters to reliable and instant communication and collaboration like walkie talkie between geographically dispersed workforces with the key personnel is vital.
It is imperative that there is a cost associated with every minute lost on cellular calls, miscommunication, greeting protocols, and adoption of slow and tedious modes such as text messages, physical mails, etc. The costs of increased productivity eventually reduce profitability and the lifespan of the company. The number of wasted hours on businesses’ bottom lines each year is often hard to quantify. Study results from Siemens indicate that executives spend more than 40 percent of their time managing inefficient communication. These inefficiencies can cost a company with 100 employees at least $524,569 per year.
Improving communication by implementing emerging technological methods such as Push-to-talk can lead to less wasteful time on the above concerns for businesses. Moreover, hidden inefficiencies are effectively confounded, resulting in greater profits.
What is Push-to-Talk (PTT)?
Push-to-Talk (PTT) is an instant communication method that allows participants to switch the PTT (walkie-talkie) device from voice transmission mode to voice reception mode by simply pressing a button.
The modern PTT technology allows smartphones to mimic the functionality of traditional walkie-talkies or Citizens Band radios, by installing a dedicated PTT app. Through the evolution of Push-to-Talk technology, its capabilities have evolved from analog to digital, with the intention of providing flexibility to the end-users.
We have listed down a few reasons why businesses need a dedicated PTT technology for their business. Let’s dive in now.
#1: Phone calls can be an expensive affair
Telephone or cellular calls made in a business context are time-consuming even when they are short; these calls can be placed by an on-site workforce to an on-field workforce for regular and recurring task execution, updates & query resolution, and so on, for example.
It is inevitable and contingent in nature to predict how many phone calls can be placed or restricted in a day by businesses since whenever a task is needed to be accomplished by the on-field workforce or any other mobile workforce, a phone call is placed for communication. This often results in a significant amount of time being wasted – to search for a contact, dial the number, wait for the call to be routed and directed, wait for the other participant to pick-up, exchange pleasantries, communicate the concerns, repeat if there is a distortion over call or miscommunication due to any circumstances such as background noises, lack of reception, and wait for resolution, and so on. The cost of such a process can be staggering for businesses in the long run.
As an alternative, businesses can adopt modern technological solutions such as Push-to-talk apps. With Push-to-talk apps, incessant phone calls can be replaced with short, concise, and to the point conversations without the need to spend minutes on formal greetings and pleasantries.
Additionally, using PTT can save foremen an average of $5,750 each year over three years as per research. The workforce can get straight to the point about the task at hand.
#2: Easily coordinate group activities
It can be cumbersome for most of the mobile industries employing on-field workforces such as construction, warehouse & logistics, transportation, etc., to call each employee individually for a group meeting/crisis meeting or send a lengthy novel message as a reminder for assembling at a particular time. Traditional communication methods such as voice calls, text messages, and e-mails, can be expensive, time-consuming as well as productivity deteriorating if used to communicate to a large group of mobile workforces simultaneously.
Implementation of a Push-to-talk application can eliminate the above concerns as well as save organizations a significant amount of capital costs by establishing instant group communication via PTT message.
In the emerging technology market today, most PTT applications available empower the administrators to create multiple channels of communication, for example, public groups (one-to-many) and private sessions (one-to-one), among others.
This method eliminates the need to dial into a conference bridge or add additional parties to a phone call individually to set up group meetings/reminders or even type lengthy messages for businesses.
In most PTT apps, participants can communicate instantly within channels using these simple steps:
- Select the contact or channel option (Public or Private) according to which you want to chat (individual or group).
- Press and hold the PTT button
- Start talking (be blunt, conscience and to the point)
- Release the PTT button when you’re done
The PTT message or barge call will broadcast live on all the smartphones of the end-users (depending on the participants present in the channel) at one go; no matter if the barge call has been sent to a single participant or a public group.
#3: Manage Employees Across Geographies
Mobile or distributed workforces are becoming more prevalent in mobile industries; establishing communication between the mobile workforce and on-site workforce dispersed in different time zones or travelling to different places across the globe for mission-critical task execution is becoming more challenging.
Roaming charges for workforces dispersed across the globe can get expensive for businesses in comparison to local cellular plan coverage areas. Since the roaming packs are available on minute-to-minute tariffs, the duration of the calls for project discussions, updates, or similar business communication can weigh down the organizations under unnecessary bills.
Also, Skype calls and other cloud-based services like it are reliant on strong network signals and availability – the caller and recipient must both be online at the same time even if that is considered as an alternative to cellular phone calls, which may not be the prevalent most of the time.
Organizations in similar scenarios can make the best use of Push-to-talk applications. Through PTT technology, remote workers and key staff can communicate and collaborate with each other while they are distant with ease.
Administrators can send a PTT message to their remote employees and it will broadcast live instantly on the end-user smartphones. Moreover, since PTT applications operate in cloud-based technologies, even if the participant misses the barge call, they can revisit the channel and utilize the playback functionality to eliminate the probable contingencies of miscommunication. This empowers the organizations to stay ensured that their workforces have received necessary business information as and when sent.
Moreover, smartphones equipped with PTT apps allow businesses to reduce costs associated with long-distance, roaming, and data charges by harnessing cellular data/3G/4G and WiFi.
The modern Push-to-talk technology has the potential to revolutionize business communication methods and save companies ample capital expenditure; but businesses can only reap the benefits of PTT if additional administrative features such as workflow management, media collaboration, location tracking, unified corporate directory, etc., are added beyond instantaneous PTT communication.
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It is imperative to implement a reliable communication tool that facilitates rapid communication and collaboration between the onsite and on-field workforce across diverse industries with a single press of a button. Rather than squandering time and energy waiting for follow-up calls, texts, and mails, for businesses, Push-to-talk eliminates the burden.
With powerful enterprise-grade communication, engagement, and productivity suite like NuovoTeam Push-to-Talk (PTT), you can streamline instant communications among your workforce, regardless of whether the goal is to increase productivity or to enhance instant communications across multiple geographies.