As businesses the world over begin to re-open after the debilitating effect of COVID-19, businesses in the post-COVID era are certainly going to experience different transformations at different levels. There is now what we call the new normal, where customers now prefer to interact remotely with business owners and business; customers now prefer to use payment processors to pay for goods and services instead of the traditional method of paying over the counter. With this development the government in certain countries of the world has offered to assist small businesses to regain their reputation, boost their sales and reopen for businesses.
In the face of the pandemic still ravaging some countries, adopting Managed Services may be the magic you need to move your business up to speed with your contemporaries in other parts of the world. Manage services is not a new concept in the business world, although most business owners are yet to start adopting it, but the pandemic has brought it to fore.
Businesses have lost Revenue during the lockdown; some have even been closed up till now. So, to rebuild confidence in your business and start earning revenue, you need to adopt Managed Services to free up more time for you to concentrate on other important aspects of your business. That said, what is Managed Services and how does it help businesses to improve their processes, operations, and drive growth? Read on to find out!
What Are Managed Services?
Before we define the concept of Managed Services, let’s quickly debunk a popular insinuation that Managed Services is particularly related to the information technology sector alone. While this is far from the truth, Managed Services is a third-party business model where businesses outsource certain aspects of their business operations, including administration and management duties. Managed services are more utilized in the It world. It may include things like cloud services, migration strategies, APIs and integration services, data analytics, and data governance.
The very essence of money services is very simple and clear. It is a business model that was designed and developed to free up time so that business managers can redirect their focus to maximize their business resources and strategize on how to further scale their businesses. Whether you run a small, medium, or large enterprise, you can adopt managed services to innovate and strategize faster even when you’re on the budget. Managed services recognize your business needs and goals. It all depends on the direction you want your business to grow.
What Kind of Support Does Managed Service Include?
This business model varies from one niche market to the other. Whether you own a call center agency or a payroll service, you can adopt managed services for your benefits. However, generally, managed services covers the following areas:
- Wireless and Mobile Computing
- Support services like troubleshooting
- SaaS (Software as a Service)
- Network security and infrastructure
- Data and file infrastructure
- Data analytics
- Communication services
- Cloud Infrastructure
Now you understand what managed services are, and the areas that it covers, so how can your business benefit from this highly innovative business model? Let’s take a look
How Can Managed Services Help During COVID-19?
Managed services can help your business during COVID-19 in the following ways:
This is the first and most important area that Managed Services can help your business. If you have a business with less than 50 employees, some of your employees may likely still be working remotely due to COVID-19 protocols in some countries. So how do you ensure every aspect of your business is running out as it should be? The only way to guarantee that is by using managed services, because it would help you prevent any breakdown or downtime. It will also help you track your employee productivity since they are no longer physically available for you to access their productivity in the workplace.
Depending on the type of business that you run, you may have suffered employee casualty due to coronavirus, and this would take a toll on your business if you don’t immediately hire new employees to fill up the gap. While hiring new employees comes with cost and other related challenges, the problem is hiring an employee that will fit into the particular position that your dead employee worked.
So to supplement your staff members that are not available to continue working for you, you need to adopt managed services. The third party provider will have competent employees that will occupy all positions in your organisation. They also have employees that can take care of your cloud migration, data analytics, website design, graphic design, and even network security and infrastructure.
If you have a business that relies on internet connectivity, a moment of downtime can result in loss of revenue, loss of customers, and a decrease in sales. To prevent this kind of ugly situation, managed services can provide you with 24/7 coverage so that your business does not suffer any form of incident. Managed service providers have employees that work remotely across any time zone and from every part of the world.
Do you want to scale and survive the hurdle during the post pandemic era? Then give serious consideration to managed services. Managed services can help you remove huge work loads from your in-house employees and also create custom applications and maintain the existing application. Whether you run a SaaS business or an e-commerce store, as long as you have an electronic platform or mobile application that you use to coordinate your business, you can use managed services to avoid downtime.
Proactive Patch Management
Managed Services is a third-party business model where businesses outsource certain aspects of their business operations, including administration and management, and patch duties. Managed include things like cloud services, migration strategies, APIs and integration services, data analytics, and data governance. With managed services, your business, programs, and software will be up-to-date with the latest trend in the industry. It will also ensure that all the security issues or bugs that may negatively affect your business are kept at bay
How has managed services helped your business? Share your story with us in the comment section.