A healthy business is all about creating strong relationships with customers and staff alike. Hospitality businesses rely heavily on the effectiveness of their technology to help achieve this, yet often are not well-versed in how to use modern tools correctly.
Whether you own a hotel or manage a restaurant, having the right tech up and running can make for happy customers, diligent employees, and overall better bottom lines—making it essential that your hospitality experience starts off strong by being fully prepared tech-wise.
5 ways technology can improve health & safety in your hospitality business
1. Invest in online ordering systems to reduce contact between staff and customers
Investing in an online ordering system for your hospitality business is a great way to reduce contact between staff and customers, ensuring a healthier environment for everyone.
By having customers order their food and drinks through an online platform, you minimise the amount of physical interaction needed with employees. This not only helps keep both staff and patrons safe but also reduces the stress and anxiety of having to interact with someone face-to-face.
Additionally, online ordering systems are often user-friendly, making them quick and easy for customers to use. This can help save time in the long run by streamlining the ordering process. With an online platform, customers can quickly browse what’s on offer and place their order in no time. This also allows for a smoother customer experience, as patrons can easily access menus and place orders with minimal hassle.
2. Implement contactless payments for a more hygienic experience
The hospitality industry is doing its part to ensure a safe and hygienic experience for customers. One way of achieving this goal is by implementing contactless payments.
Contactless payments allow customers to pay quickly, securely and without physical contact. This reduces the risk of transmitting germs and viruses, thus providing a healthier environment for all.
Additionally, contactless payments provide a more convenient experience for customers, allowing them to avoid handling cash or waiting in line. Contactless payment options can include mobile wallets, debit cards and credit cards.
By offering contactless payments, hospitality businesses can reduce the risk of contamination while providing a seamless customer service experience. Not only does this create a safer environment, but it can also reduce costs associated with processing cash payments.
Digital menus are a great way for restaurants, bars, and other hospitality businesses to eliminate paper menus that are regularly touched by customers. By using digital menus, establishments can provide their customers with a healthier menu selection while maintaining sanitation standards.
Digital menus offer many advantages over traditional paper menus. For one, they are much easier to update, meaning establishments can keep their menus fresh and up-to-date. Digital menus are also much more cost-effective in the long run, as they don’t require regular printing or replacement like paper menus do.
Furthermore, digital menus allow customers to access more detailed descriptions of items on the menu, complete with images, nutritional facts, and other helpful information.
4. Implement Automated Food Safety Management to ensure food safety
With the use of technology, hospitality businesses can implement Automated Food Safety Management systems that ensure food safety by monitoring food temperatures and recording it in real time. This technology helps businesses streamline their food safety processes and ensure that they are in compliance with industry standards and regulations.
One of the key benefits of Automated Food Safety Management is the real-time monitoring of food temperatures and conditions, which is essential to preventing food-borne illness. Automated systems can alert staff to any potential food safety hazards in real-time, allowing them to take immediate action to resolve the issue.
Another important aspect of this technology is allergen tracking. Automated systems can help businesses identify the presence of allergens in their food products and help them take appropriate measures to prevent cross-contamination. This is particularly important for people with allergies, as it can help prevent serious health incidents.
5. Utilise temperature checks to assess potential health risks before customers enter the premises
Temperature checks are a simple, yet effective way to keep customers safe when visiting any hospitality establishment. By taking the temperature of guests upon entry, businesses can identify potential health risks and mitigate their spread before it begins.
Temperature checks provide an additional layer of security for customers so they can feel confident in their safety and enjoy their experience without worry. Additionally, temperature checks can help establishments comply with local health and safety regulations.
Temperature checks are typically done using contactless thermometers that take a person’s temperature without needing to make direct physical contact. This equipment is designed to be quick and efficient so customers won’t be inconvenienced while still being able to effectively assess potential health risks.
A healthier hospitality industry
A healthier hospitality environment means creating a safer environment for both your employees and your customers. It can also help your bottom dollar, as customers are more likely to come back or recommend your establishment to others.